Return Policy

MERCHANDISE RETURNS

 

 

Change your mind? We will accept merchandise for return that was purchased from Paradise Hobbies, Inc. within 7 days of contact from the date you receive your package. The merchandise must be in new, unused condition, and in its original packaging. There is a 15% restocking fee on certain items. Please E-Mail ahead for return authorization to get a RMA number. Packages without a Valid assigned RMA# clearly marked on the outside of the box will be refused to the carrier. We do not accept returns via COD or billed to Paradise Hobbies, Inc. in any way. All returns must be authorized by us via phone or email prior to sending items back. There are no returns on any Tools except in the case of a defect. We will accept RMA's up to 10 days after an RMA number is issued.

 

 

DEFECTIVE RETURNS

If the item(s) you wish to return is in-operable, it may be defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise normally need to be returned directly to the manufacturer for warranty repair or replacement. Most of manufacturer defects found after the product has been installed or used revert to the manufacturer's warranty and they will handle any problems for you directly. If you can determine that a product is defective before using it, we may be able to accept it back for exchange; however, we suggest that you contact us before taking any action. Please do not attempt to self-repair a defective item, doing so will void your warranty and your ability to return the item. Return shipping costs for warranty issues are the responsibility of the customer.

 

 

DAMAGED RETURNS

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please E-Mail or call us immediately. Save all packaging material and paperwork; do not throw anything away and take photos if possible.